Course curriculum

  1. 1

    • How to use this course

    • Before we begin...

    • Welcome!
  2. 2

    • Initroduction into the Art of De-escalation

    • Module Disclaimer

    • Course Over-view

    • Quote from Epictetus

    • Survey Epictetus Quote

    • Where do we begin?
  3. 3

    • De-escalation and Situational Awareness

    • The 4 Elements of Situational Awareness Explained

    • Awareness Mindset

    • Warning Signs

    • Identifying Body Language Indicators of Aggression

    • Communicate Observations

    • Have an Exit Strategy

    • Awareness and De-Escalation - Test Your Knowledge

    • Describe the Elements of Situational Awareness
  4. 4

    • Understanding Conflict: The Role of Perception

    • From Stress to Crisis

    • Stress and Your Body

    • Harvard University Hope Study

    • Perception - Test Your Knowledge
  5. 5

    • Communication in Conflict

    • Ability to Reason

    • Use Voice Not Force

    • Test Your Knowledge - Communication and Conflict
  6. 6

    • Navigating Conflict with Control and Understanding

    • People Remember How You Made Them Feel

    • Train-Your-Brain, Using our Professional Face

    • The De-Escalation Funnel

    • The De-Escalation Process

    • Test Your Knowledge - Conflict De-Escalation
  7. 7

    • Key Points Module Survey

    • Closing Statement and Exit Instructions