Course curriculum

  1. 1

    • How to use this course

    • The Art of De-Escalation Module 2 Intro

    • Survey Intro - Module 2

    • Module Introduction

  2. 2

    • Focus on the Person

    • Prioritize Safety - Calm and Calculated Responses

    • Verbal and Non-Verbal Communication and De-Escalation

    • Connecting with the Individual

    • The Power of Deliberate Listening
  3. 3

    • Maintaining Your Officer Safety Edge

    • Undevided Attention - Being Attentive

    • The Importance of Undevided Attention

    • Undivided Attention

    • 3 De-Escalation Steps
  4. 4

    • Para Verbal Communications and The De-Escalation Process

    • Seeing to Lead - Para-Verbal Communications and Intentional Practices

    • The three Elements of Para-Verbals and their Impact on Communication

    • The Most Powerful Tool in Communications TED Talk by Roger Love

    • Integrating Para-Verbal Communication into De-Escalation Strategies
  5. 5

    • The Importance and Application of the Four Tenets of Principal Policing in the De-Escalation Process

    • Introduction Into Procedural Justice and De-Escalation

    • Give Voice

    • Be Neutral

    • Show and Give Respect

    • Create and Build Trust

    • Using the 4 Tennents Of Procedural Justice

    • Consistent Application of the Principles of Procedural Justice

  6. 6

    • L.E.A.P.S. - A Framework for Peaceful De-Escalation Outcomes

    • L- For "Listen"

    • E - For "Empathy"

    • A - for "Ask Open-Ended Questions"

    • "P" - for Paraphrase

    • "S" for Summarize

    • L.E.A.P.S. - A Final Thought
  7. 7

    • Paraphrasing an Essential Tool

    • Dr. Kendall Zoller on Paraphrasing

    • Key Benifits of Paraphrasing in the De-Escalation Process

    • Effective Paraphrasing Tips