Course curriculum

  1. 1

    • Building Emotional Intelligence and Awareness for Crisis Readiness Slide Deck

    • Lolli Pop Moments

    • Know Your Why

    • Daniel Goldman on Emotional Intelligence

    • Building Strong Foundations with Emotional Intelligence

    • How Observant Are You?

    • Situational Awareness Elements

    • Situational Awareness at Work - Relaxed Readiness

    • De-Escalation - Perception Outweighs Facts

    • Simon Senek - Perception and Customer Service

    • Workplace Conflict and De-escalation

    • Emotional Intelligence and De-Escalation

    • Mastering De-Escalation Skills